"Whether we are happy or sad, whether we are healthy or sick, whether we are rich or poor depends on whether we use or misuse our mind" - Dr. Pon Elango, Founder, Inner Universe.

1. Customer Service Training 101 by Renee Evenson
2. Keeping Customers Happy by Jacqueline Dunckel & Brian Taylor
3. The Customer Service Zoo by Catherine Devrye
4. Customer Intimacy by Fred Wiersema
5. Customers for Life by Carl Sewell & Paul B Brown
6. Love the Customer by Dr Rick Brinkman & Dr Rick Kirschner
7. Delivering Customer Service by Sheila Payne
8. Extraordinary Customer Service by Glen McCoy
9. 50 Powerful Ideas to keep your Customers by Timm
10. The Customer Loyalty Solution by Arthur Middleton Hughes
11. The 7 Universal Laws of Customer Value by Stephen C.Broydrick
12. Delighting Your Customers by Susan Nash & Derek Nash
13. Creating Customer Delight by Rakesh Seth & Kirti Seth
14. How to be Better at…. Customer Care by Timothy RV Foster
15. Simple Ways to Make your Customer Happy by Gurumantras by Promod Batra

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